Mimi is 91 and she just cannot deal with the idiots and the recorded messages without getting upset so I take on the task. Her Insurance changed and her drug plan also changed. A new place to submit her daily prescriptions. We went to the doctor for a routine exam and she got him to write the 4 prescriptions that she got from the mail service, since it was now different. I filled out the form to Walgreens Mail Service AARP prescription discount program and mailed it along with her 4 prescriptions. I indicated we need one BP pill right away and the others needed to be placed on file so we could order when needed. I had registered her at their web page so we could order future prescriptions online.
Nothing came, on 2-25 I called the company and advised of the problem and they said it would be taken care of within 72 hours and they would over night the medicine at their expense. I was also told to call her doctor and get enough medicine to do until it could be mailed. Nothing came the whole week of 2-28 and she advised me that she would hate to see how long it would take if this was an indication of being mailed over night. I called Monday 3-7, they knew nothing about it and had no record and to call back in the morning and ask for the lady I had spoke with on 2-25. I called back on Tuesday 3-8 at 10 AM and was told that they could not transfer a call. On top of that she could find nothing either but would research the problem and someone would call me back that day. No call on Tuesday or Wednesday. I am now not feeling kindly toward any of their customer service folks and I call and ask to speak to the supervisor. At no time even when I asked 3 more times to speak to someone with a window or who she reported to, did she put anyone in change on the line but continued to whine if you will just give me the name etc I will try to help you. So when I gave the name and asked to speak with the person in charge again, she said you must be the daughter, we have all this information documented. We had to fax the doctor for authorization of the medicine. NOW AT NO TIME HAD I GIVEN THEM THE DOCTORS NAME RANK OR TELEPHONE NUMBER. But she gave me the fax number his name etc etc. Guess all that information FELL FROM THE SKY. As soon as they heard from him, they would ship the medicine and notify us by e mail when shipped. At this point, I was livid and so full of rage, that I would have become fully my Daddy's child.
I had truly been nice the first three times but today I did not go postal but what we in the family like to call "a partial Kirby fit". You don't want to ever see a full Kirby fit.
The kitty justice if you have a little bit of Kirby in you, you get respect otherwise the Christian side gets none. Sad world.